Refund policy

We have a 14 days return policy after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.You’ll also need the receipt or proof of purchase. 

you can contact us at tashhomeeg@gmail.com or call 01000956652 . And we’ll provide you all the instructions of the order pickup ( Cairo & Giza Only ) 

Please note shipping fees apply to any exchange or return

Damages and issues 

We advice you to check your order upon reception while the courier is on the door . contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and sure we will cover even the shipping fees

Please note: 

We ship with highly specialized couriers who handle fragile items with great care, ensuring safe delivery. We still recommend checking your item upon delivery to confirm it arrived in perfect condition. Rest assured, we thoroughly inspect everything before it leaves us.
Please note that we cannot accept returns for any items that are damaged after the courier has delivered them.

We recommend checking the item upon delivery to ensure it’s in perfect condition. Rest assured, we thoroughly inspect all items before shipping them out.

Exceptions / non-returnable items

custom products cannot be returned, such as special orders or personalized items, Please get in touch if you have questions or concerns about your specific item. 

Some items are excluded from exchange or return under no circumstances we don’t accept returns or exchange on those items like tables, consoles, artificial plants & podiums and pots collection.

Order Hold Policy

Customers may request to hold an order for future delivery, provided the full order amount is paid in advance. Orders held for future delivery are not eligible for exchange or refund.

Please note that some of our shipping partners do not accept cash on delivery for certain products, but you can transfer the amount via InstaPay or through the payment link we will send you.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.